Description
This standard provides basic requirements for operation of ambulatory clinic. This standard is applicable to management and staff of health facilities and policy makers.
TABLE OF CONTENTS
| Content | Page |
| 1 Scope | 1 |
| 2 Normative References | 1 |
| 3 Terms and Definitions | 1 |
| 4 Management | 3 |
| 4.1 Governance | 3 |
| 4.2 Management | 3 |
| 4.3 Directing of services | 4 |
| 5 Human resources | 4 |
| 5.1 Planning | 4 |
| 5.2 Orientation | 5 |
| 5.3 Competence assessment, training and education | 5 |
| 5.4 Performance review | 6 |
| 6 Patient care | 6 |
| 6.1 Individual rights | 6 |
| 6.2 Consents | 7 |
| 6.3 Ethics | 7 |
| 6.4 Research | 7 |
| 6.5 Patient access | 7 |
| 6.6 Patient assessment | 7 |
| 6.7 Patient safety | 8 |
| 6.8 Medical management | 8 |
| 7 Providing care | 8 |
| 7.1 General | 8 |
| 7.2 Nutritional care | 8 |
| 7.3 Emergency care | 9 |
| 8 Services | 9 |
| 8.1 Laboratory services | 9 |
| 8.2 Pharmaceutical services | 10 |
| 8.3 Nursing services | 11 |
| 9 Infection control, surveillance and prevention | 11 |
| 9.1 General | 11 |
| 9.2 Sterilization | 11 |
| 10 Health and safety | 12 |
| 10.1 Occupational and employee health | 12 |
| 10.2 Facility and environmental safety | 12 |
| 10.3 Risk management | 12 |
| 10.4 Safety and security | 13 |
| 10.5 Emergency and disaster management | 13 |
| 10.6 Hazardous materials and waste | 13 |
| 10.7 Fire safety | 13 |
| 11 Medical equipment | 13 |
| 11.1 General | 13 |
| 11.2 Utility systems | 14 |
| 12 Information management | 14 |
| 12.1 Confidentiality and security | 14 |
| 12.2 Information processes | 14 |
| 12.3 Patient-specific information – medical records | 14 |
| 13 Performance improvement | 15 |
| 14 Community involvement | 15 |
| 14.1 General | 15 |
| 14.2 Public relations | 16 |
| Bibliography | 17 |