Description
specifies requirements for a management system for educational organizations (EOMS) when such an organization
(a) needs to demonstrate its ability to support the acquisition and development of competence through teaching, learning or research;
(b) aims to enhance This document satisfaction of learners, other beneficiaries and staff through the effective application of its EOMS, including processes for improvement of the system and assurance of conformity to the requirements of learners and other beneficiaries.
All requirements of this document are generic and intended to be applicable to any organization that uses a curriculum to support the development of competence through teaching, learning or research, regardless of the type, size or method of delivery.
This document can be applied to educational organizations within larger organizations whose core business is not education, such as professional training departments.
This document does not apply to organizations that only produce or manufacture educational products.
Contents Pages
1 Scope…………………………………………………………………………………………………………………………………………………… 11
2 Normative references……………………………………………………………………………………………………………………….. 11
3 Terms and definitions……………………………………………………………………………………………………………………….. 11
4 Context of the organization…………………………………………………………………………………………………………….. 17
4.1 Understanding the organization and its context………………………………………………………………………. 17
4.2 Understanding the needs and expectations of interested parties…………………………………………. 17
4.3 Determining the scope of the management system for educational organizations………….. 18
4.4 Management system for educational organizations (EOMS)…………………………………………………. 18
5 Leadership…………………………………………………………………………………………………………………………………………… 19
5.1 Leadership and commitment………………………………………………………………………………………………………… 19
5.2 Policy………………………………………………………………………………………………………………………………………………….. 20
5.3 Organizational roles, responsibilities and authorities……………………………………………………………….. 21
6 Planning………………………………………………………………………………………………………………………………………………… 21
6.1 Actions to address risks and opportunities…………………………………………………………………………………. 21
6.2 Educational organization objectives and planning to achieve them………………………………………. 22
6.3 Planning of changes…………………………………………………………………………………………………………………………. 22
7 Support…………………………………………………………………………………………………………………………………………………… 23
7.1 Resources…………………………………………………………………………………………………………………………………………….. 23
7.2 Competence. ………………………………………………………………………………………………………………………………………..26
7.3 Awareness. ……………………………………………………………………………………………………………………………………………26
7.4 Communication…………………………………………………………………………………………………………………………………… 27
7.5 Documented information………………………………………………………………………………………………………………….. 28
8 Operation…………………………………………………………………………………………………………………………………………………. 29
8.1 Operational planning and control……………………………………………………………………………………………………. 29
8.2 Requirements for the educational products and services……………………………………………………………. 30
8.3 Design and development of the educational products and services. ………………………………………..31
8.4 Control of externally provided processes, products and services. ………………………………………………34
8.5 Delivery of the educational products and services………………………………………………………………………… 35
8.6 Release of the educational products and services………………………………………………………………………….. 39
8.7 Control of the educational nonconforming outputs………………………………………………………………………. 39
9 Performance evaluation…………………………………………………………………………………………………………………………… 40
9.1 Monitoring, measurement, analysis and evaluation. ……………………………………………………………………….40
9.2 Internal audit …………………………………………………………………………………………………………………………………………..42
9.3 Management review……………………………………………………………………………………………………………………………… 43
10 Improvement…………………………………………………………………………………………………………………………………………… 44
10.1 Nonconformity and corrective action………………………………………………………………………………………………. 44
10.2 Continual improvement………………………………………………………………………………………………………………………. 44
10.3 Opportunities for improvement…………………………………………………………………………………………………………. 44
Annex A…………………………………………………………………………………………………………………………………………………………. 45
Annex B……………………………………………………………………………………………………………………………………………………………. 48
Annex C……………………………………………………………………………………………………………………………………………………………. 58
Annex D……………………………………………………………………………………………………………………………………………………………. 60
Annex E……………………………………………………………………………………………………………………………………………………………… 64
Annex F………………………………………………………………………………………………………………………………………………………………. 67
Annex G…………………………………………………………………………………………………………………………………………………………….. 71
Bibliography………………………………………………………………………………………………………………………………………………………. 72